服务网络
Service Network
Service System Technical Service FAQ
Service System
1 Professional pre-sales service
Technical exchange to provide solutions: authoritative experts direct communication, tailored to the best solutions.
2 Strict sales service
Strict testing to ensure quality: strictly in accordance with the standard testing, to ensure product quality and reliability.
3 Perfect after-sales service
All day online service regular door-to-door service: 24 hours online service, regular door-to-door inspection of the use of the machine, to ensure the safety of production throughout the year, completely solve the equipment maintenance worries.

Focus on the product and focus on the customer experience

We are confident that you can get a better service experience

Pre-sales consultation and support

Worried about buying equipment and finding it unsuitable for production? We start from the purchase demand, for you to choose the right mold quick change solution.

— Provide customized solutions for quick change of die;

— Quick submission of quotation within 24 hours, transparent price;

— Go to the customer site to accurately measure the size, according to the customer's environment and specific requirements to provide customized solutions.

Quick response 24 hours on standby

Improve response time, minimize downtime and save losses;

— 2424-hour telephone service, professional engineers one-to-one telephone communication to solve 60% of the problems

— Within 12 hours to arrange after-sales installation personnel, quick door-to-door maintenance

Quickly send out parts and resume production as soon as possible

Fast delivery of parts, timely delivery to customers, and reduced wait times mean increased production

— Quick arrangement of product parts delivery, timely delivery to customers, provide replacement parts operation video or telephone guidance

— If the customer cannot solve the problem alone, the after-sale installation personnel will be arranged within 12 hours to quickly replace the accessories at the door.

Regular Preventive Maintenance

Make regular on-site inspection every six months, detect and eliminate potential problems of equipment under actual operating conditions, and do maintenance in advance

— Monitor equipment usage without shutdown;

— Adjust the equipment to the best production mode;

Give you detailed equipment status reports and recommendations.

Technical Support
FAQ
Q:注塑机因为有热流道导致模具背板温度过高,会不会造成磁力衰退?注塑温度太高会不会造成吸力衰减?
A:组装成磁力模板的磁性材料均经过严格的耐温筛选检测,而出厂的产品分为120℃和150℃两种等级。可以适用于塑料制品的生产使用。特殊定制可以达到200度工作温度。
Q:需要改造模具吗?加装了隔热板的模具能使用吗?
A:安装电永磁快速换模磁力模板,大部分模具可以直接使用,对于异形的非对称模具需要咨询厂家,进行评估后方可使用。另外,加装了隔热板的模具不可以使用磁力模板系统。 一般制作模具隔热板的材料为热传导性差的非铁磁性材料,所以是不能直接使用的,如果将隔热板安装在磁力模板和注塑机墙板之间的位置是完全可以的。
Q:注塑机常见问题解决方案
A:注塑机常见问题解决方案详情